Great experience from internet sales with Jason to arriving and looking at cars with Elizabeth. Elizabeth was great at answering questions and being patient as we made our decisions. Jay then walked us through finding out what financially would fit for our family. Lastly, David helped us with all the paper work.
I have received four of my cars from Mike he is the vest
Really great and seamless experience. We walked in and Kasha was a very approachable, easy to talk to product specialist. Then, when we were ready to look at costs, without hesitation Jay offered us up a price to help us understand what we were working with. We didn't have to go through a long process. As we crunched numbers, we worked through where we wanted to be without having to play hardball. We walked out with a car and great experience.
The service personnel are nice and courteous and explain everything that needs to be serviced on your vehicle. However I have an issue with Toyota of North Charlotte policy of being charged for tire rotation even though I purchased my vehicle new from their location. I was told that the policy is on new tires purchased from the dealership not on tires that came with the new vehicle. The tire policy will not prevent me from using the dealership or recommending them but the vehicle did come with new tires which was purchased from the dealership.
Leave Us A Review