Customer Testimonials
Purchase of 2025 Camry XSE was very pleasant However- Don't even think of calling dealership to get a question answered ! Thankfully I have Chris's ( mgr) cell phone since no calls to dealership depts are answered Love the new 2025 Hybrid XSE but very frustrated w/ lack of ability to call into dealership !!! Caution - If you are there to buy 10+ salesman are there eager to get a sale They need to teach people how to answer phones IMO
Don’t waste your time with this dealership. Serious buyer; found a vehicle I wanted and tried to make a deal including trading my pristine condition, low mileage car. After more than three days of back and forth with optimistic comments that he’d do right by me they informed me that the price of the vehicle had gone up because “it was very desirable”, so nothing off on the sales price. They misrepresented the mileage by approximately 50% less than actual (claimed ~10k, but was close to 15k). They add a non-negotiable “premium protection package” on every vehicle for $1,979 that ...
Hands down, without a doubt, the WORST car buying experience our family has ever had.
they advertised a price that was 2000 less than what they were willing to sell it for, claiming "evrey vehicle get toyocare"and crap like that, not 2000 in extras, you also get ignored if you aren't ready to buy right away the same day by multiple salespersons.
I was extremely unhappy with my experience at Toyota of North Charlotte. I inquired about a Camry they had in stock online and was contacted by their internet sales staff. Sticker price on the Car was $40,235, the unlocked price was $36,129, and the salesperson told me it was even less at$35,400. I specifically asked if the $1,000 Camry Loyalty Rebate was included and she told me know that all rebates would be applied after I came to the dealership if I qualified. Like a fool I took her at her word and drove 21/2 hours to the dealership. When I began speaking with ...
I showed up on 8/25/24 looking to trade in my current car for a new Corolla hybrid. I found one that I liked and began the annoying back and forth with the salesman. Initially, he came out of the gate with an absolutely ridiculous total price and monthly payment and when I told him those numbers were absurd, and I was no longer interested, they came back a few minutes later with the price I wanted. I transferred tags, updated my insurance, and left that day with the new Corolla and the dealership took possession of the previous car. I assumed ...
We purchased two new cars here in 2011. We tried again in 2021, but it was a poor experience. Salesperson did not recommend us getting the 0% APR deal (which we qualified for) & subtly asked us what neighborhood we lived in (as if we couldn’t afford said car?) We ended up going to Town & Country Toyota to purchase. In 2024, we shopped around for a new Tundra & consulted this dealership. We hoped to have a deal in writing before we went in person. This never happened - only given run-around & they wanted us to come in person. Instead, we ...
Wanted to buy an in-stock Sienna Limited and after multiple attempts, they would not give me an out-the-door price in a timely manner. When they finally did after saying I needed to know before traveling 4 hours, they added a $5000 mark up. No thanks.
Great Buy but after driving off the lot, NO FOLLOWUP!!! Waiting 2 MONTHS for my license tag. Several calls and they are to busy, can't help or recommend call back later. REALLY!? Horrible customer experience.
I called on July 3rd and dealership confirmed car was in stock. I applied for the loan online and sales manager was informed. I check the next morning and the car was in stock. I traveled for 2.5 hours and when I arrived they said the car had been sold. It had been on the lot for over 30 days and I am not sure I believe them when they told me it sold 3 hours before I arrived. They did not call to tell me it was sold and replied that it was a miscommunication. I don't believe that. They tried ...
We were told by Angel that they had a blue Camry on the lot to look at. We told her we had about a 2 hour round trip ride with a baby and ask her to make sure. She scheduled an appointment with us to see it that day. We arrived as schedule she was not available and the dealer had not received the car. Horrible bait and switch! Bad business practices! Go elsewhere.
Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of business here but not anymore. Taking advance of customers...shame on Toyota!! Read the reviews they are shady scammers who take advantaged of us customers!!
Experience was rather quick and painless. All details of the price breakdown were not provided at time of sale and had to be confirmed when signing paperwork, Mainly around adding extended warranty. After getting the vehicle home found the detail job to be sub par with visible dirt in the crevices, in the cup holders and compartments, smudges on the surfaces, wiper blade guards left on, even a crushed beer can found in the jack compartment when confirming the jack was in the truck. Most of the previous users profiles still loaded on the system that will have to be ...
Worst place ever. I will never buy another car here or get mine serviced. Mike Adams in the collison center is awful. Hes a snake who H took my doors off my vehicle then charged me $881.38 when insurance wouldn't pay. I never said to do that. I've done alot of bussiness here but not anymore. Taking advance of customers...shame on Toyota!!
BUYER BE WARE of the SALES MANAGER. Snakes with absolutely NO care for their customers unless you play ball
We were looking for a good used car. Salesman George Bolden is a great guy to work with. He gives 100% to get his customers a good deal on a good car.
We just bought our 3rd car with Mike Brown . He is the best . Would only used him.
I drive to this dealership because of the service provider Lou. He is a total professional and dedicated to customer satisfaction. Promote immediately.
George & Grady did a great job. Had a misunderstanding regarding the market adjustment up rather than down off retail.
This dealership sold me a LEMON. Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later my check gas cap light came on and check engine. Read code and it stated gas cap and EVAP leak. Took to dealer on 7/8 and was told by Lao nothing was wrong with my car. 7/18 the light came back on. Greg and Eli found there was a corrugated pipe cracked and needed to replace the whole gas tank. On 7/27 I was driving on 77 going 70mph and all ...
Watch out for smooth talking slimey salesman / "upgrade manager" Roger Dye. He is so smooth, he cons people into deposits/hold money on cars not even on parking lot. Very disgusting practices to work smoothly to take $1000 from people. This dealership should be ashamed in going for non refundable deposits. Especially $1000. Also Toyota North Charlotte prices their cars $3000-4000 above competing toyota dealers. Their finance and lease terms will rip you off! I warn u all, shop outside of Charlotte toyota dealers for GOOD deals. Every non charlotte toyota dealer is reasonable, with lower dealer fees too. I ...
Despite their TV ads and website making it seem this dealership will be easy to work with, their internet sales team was unwilling to provide me with a simple price quote on the vehicle I was interested in unless I first visited in person to meet with a sales advisor. What's the point of having an internet sales team if this is your sales approach? Very misleading TV ads, and overall a frustrating experience that gave me no reason to trust their business integrity if I can't even get a written quote. I expected better service than this ...
I was not pleased at all about this dealership. "Larry" was my sales person who lied and gave me an offer of $1500 on my 2009 Camry. Carmax had offered me $3500 and I should have traded there. It was also told to me that a "dummy" vin number would be issued until my ordered car would come in and then the vin number would be correct. I have talked to several friends who are car salesmen and they have laughed at this... Have been looking to get rid of the piece of crap that was sold to me... ...
Avoid this dealership at all cost. They mark up their cars and do not honor their ads. I tried to obtain the $99 per month corolla but they told me since rht e-marketing was in their favor they couldn't honor that price. I pay $299 per month for a base corolla. I was also promised tints and upgrades floormats. Didn't get any of those promises. Don't bothering going to this place and you're welcome.
Toyota of North Charlotte has a Market Value Adjustment on a new 2023 Sequoia of $20,000. Avoid this place at all cost! The greed of the dealership is unreal! I asked management how Toyota felt about them doing that and was told Toyota didn’t really care.
Christian can be a little pushy to start off with (what salesman isn't), but I had an excellent experience working with him. I pre-ordered a Corolla in Dec 2022, and wanted to change my financing options a month later (still before the car came in), and he immediately helped me swap my options. He will listen to you, and do everything in his power to meet your asks. Just be direct. Will buy my next car from him as well.
Sale staffs are great to deal with but I could not see myself paying a 10% Market Adjustment above MSRP. The car I wanted to purchase has a MSRP of $40k + $4k (market adjustment) = $44k Sale Price. This is a purely a mark up with nothing, zero, nada dealer added option. They didnt even offer frivilous stuff stain protection, paint and dent protection, oh and the most frivilous of all, “Nitrogen” filled tires. Typical market adjustment are about 3 % in the past but rarely any dealers are doing that anymore. One sale guy even mentioned that a recent customer bought a Tacoma ...
If you value your time, money, and honesty, stay as far as you can away from this stealership. A true classic car stealership that want to make a quick buck off of you! I was in the market for a 2022 Tacoma TRD Pro in Manual transmission, and found this listing online for MSRP. I verified it on their website, Car Gurus, and others. I called in a few times to make sure that it was still good, and they assured me that they were willing to make a deal at MSRP or better. The day before I decided to make ...
We were a guaranteed sale. Came from out of town to purchase a 23 camry. There was one left on the lot. The young lady whose showed us the car was very sweet. The actual sales person was not honest with us nor was he concerned with the best deal for us. The camry was marked up 4k. Even with a hefty down-payment and an A+ credit score, this car was still going to cost us thousands more than advertised. We knew to look out for this but a lot of people do not. The marked up msrp isn't why ...
Hands down, the worst experience I have ever had trying to buy a vehicle. Long story short, their sales staff doesn’t listen. They lie to you. Oh, and they won’t email you information because they can only tell you over the phone that they are charging a $6k markup on vehicles. Add to this the unprofessional responses via text and email. Anyone doubts this, I am HAPPY to share. This is a sleazy 1980’s style dealership. Stay away.
We tried to buy a truck with a cashier check. They refused to sell it to us with us filling out a credit application and credit check. We were bring the full price. They said without a credit application they wouldn’t sell it to us! Very strange. Why do they want to run your credit so bad. What scam is going on?
My wife and I bring our vehicles to this Service Consultant, Connor McCullough many times over and over again. Before hand, I’ve brought my wife’s vehicle in and bought new tires from Connor. A couple weeks later we noticed that the TPMS light was on. I brought it back to him and he advised it would be 300 bucks with installation. I confirmed to him to just go ahead and replace the faulty TMPS sensor. About 30 minutes after, he came out and gave me a bill. I looked at the bill and it said payment due of 0.00. This man, ...
Since when getting an E-price on your vehicle means driving to your dealership to see the price. If you cannot give an e price, then remove the option from your website,
"Fool me twice." I guess this one was on me. After my last review I tried to write to the general manager but they keep the identity of that whatever it is hidden and I'm sure the lady running interference for them tossed my complaint but I did get a couple of calls from someone there asking to give them a second chance and promising it would be better. I did and they made an xxx out of me yet again. Car shown as in stock. I checked the "in stock" box. The picture of ...
Sleaziest dealership I’ve ever experienced. I will never do business with them and I question my allegiance to the Toyota brand in general since they are allowing their dealerships to price gouge.
I own a 2015 Toyota Camry and have been having it serviced through Toyota of North Charlotte for years. They usually have great service good snacks comfortable chairs and for the most part all around great. Until recently when I purchased a set of brand new tires and had an issue while out of town with one of the tires. I purchased the extended warranty because I travel a lot. While attempting to have my tire replaced at another Toyota dealership I found out that this dealership sold me tires that were almost 1 year old with the impression that they were ...
Michael was extremely helpful. Very patient and understanding to the many questions I asked. He explained the process and made car shopping a pleasure. The consummate Professional. I would definitely recommend him!! Thanks Michael!!
I have purchased 3 cars from Mike over the years. His integrity is second to none. I’ve referred family and friends to him and he never disappoints!
Fantastic experience!! The salesperson, Michael Brown was Professional in his dealings with me. His product knowledge of the cars and the expected performances was excellent and spot on, to say the least! Michael Brown then guided me to the in-house staff who were very efficient and made my total transaction so effortless. I'm from out of state, and constant follow-up calls were made to ensure my documents arrived on time. Michael Brown would call several times to make sure my car is performing as expected and to ensure me that I was just a phone call away should I ...
Amazing, attentive, and knowledgeable personal. Had a great experience and got everything I wanted and was looking for.
This was a terrible experience from start to finish. I called about 3 times to ask about a 2022 Highlander that was to arrive soon and wanted to put money down right then. However, each time, I was told there weren’t any sales representatives available and my information would be passed along and someone would be in touch. Nobody ever got in touch with me, no emails, no calls, nothing. But, when my fiancé called and gave his information he got emails and calls within minutes… The difference in him and I is that he is a man, I am a ...
Can I give ZERO stars? Decided to give Toyota of North Charlotte another chance after a shady service visit years ago. Shame on me, visit only confirmed my gut feeling that this dealership is only out for the money in their pockets. We had visited the dealership to view a 4runner limited (online price on their website $50,522, over $56k on the lot). After conversations with 2 different salesmen "Manager" John Neale came to our table mumbling "We aren't trying to gouge you," rolling his eyes with overhearing my father privately discussing with me the fact that ...
Recently purchased a Toyota highlander. Throughout the sale/purchase process I was never told the registration cost were NOT included in the final purchase price. Never expected this, because I never experienced this. Seems a very petty way to get additional fees/funds from customers. I would never recommend a business with such deceitful business practices. Shameful practice which needs full disclosure and review. Anthony L. Herndon
Terrible customer service and PRICE GOUGING during COVID 7 k over MSRP!! This is horrible!! Nate sales manager is too busy to provide any customer service! Horrible! This dealership is RUDE and likes to Price Gouge during a Pandemic. $7k over MSRP that's HORRIBLE!!! Nate the sales manager is awful can't even talk with a customer!! Taking advantage of people!!!
Awesome experience with this dealership and it’s team members. Bought the car over the phone from Vancouver WA. The application was simple, the approval came very quick, got an incredible rate. Flew to North Carolina, arrived at the dealership by 5:30 PM, paperwork was ready, signed and was done and gone in less than an hour, absolutely unheard of for a dealership. John the Salesman wad fantastic and extremely helpful, he knew I was flying from a long distance and really took care of me. Highly recommend Toyota of North Charlotte.
Don’t waste your time here. Huge markups on all their vehicles. There are other more honest Toyota dealerships in the area.
So I bought my second vehicle with Toyota North Charlotte, the vehicle purchased was a 2020 Camry XSE. Car was purchased April 2019. This morning while getting ready I heard what sounded like a gunshot when I came out to look my back windshield exploded for no reason. Now no one can help me. They are not even concerned.
Even though most of us are used to a dealer telling a lie now and then, there is a line that should never be crossed. Toyota of North Charlotte went so far past that line you wouldn't be able to see it anymore. I confirmed price and availability before heading down there yesterday (a Sunday) but when I got there I discovered not only was the car not there yet but they added $5000 on top of the already high price. I don't understand their motivation in this set of compound lies. Do they really believe the people of ...
Worst experience ever. Waited 7 days and 5 different associates to finally get some numbers to review. They came back with $396 lease payments on a Corolla that was $2700 over the national advertised MSRP with $219 payments. They will rip you to shreds with there greedy business tactics.
Had a service appointment on Friday. When I got to the dealership they didn't have my appointment but would try to work me in. It would be at least 2 hours until I could get in so I left. I was there getting service on my wife's car on Wednesday just 2 days before and had made the appointment for my car on Tuesday evening. We are very loyal Toyota customers as we own 2 Toyotas and this was very disappointing.
Recently purchased a rav4 from this dealership. Salesperson Chris knew the mechanical details of the vehicle and was able to discuss these details with me. I was definitely quizzing him to test his product knowledge. Really the best product knowledge I have seen from a new car salesperson. Sales manager Paul Hezar was super professional and made the purchase easy. Joe Daniels also earned a mention for his contributions to my great experience at this dealership. I am an “Out of State” customer and I wouldn’t hesitate to buy another vehicle from them. Highly recommend
Toyota of North Charlotte took care of everything I needed them to. I have been doing business with them for years now and plan on continuing working with them because they have earned my trust. Larry Gibson answered all my questions and was very personable. And I had a a great conversation with Janis Gillespie when I was signing the paperwork. They did a great job.
Wonderful experience and a calm helpful staff. Would recommend buying from them! Did not feel any pressure to buy and felt like we were dealing with quality people.
Excellent experience. Very accommodating and helpful. Would recommend to others looking for a new car. I am excited to drive my new car and pass the word
It was a wonderful experience, they were a pretty kind and helpful with all my inquiries. As Farr as I can see, all my work was done in a good hands.
Overall was good experience. Flow of buying is easy and unique. The sales team is not pushy. Price was in line with all local dealers.
This was our second time purchasing a vehicle with Toyota of North Charlotte and we had another amazing experience. Lee made the process very easy - we couldn't have asked for better service. He was fun to be around but was also very professional and personable.
Muy buen servício el personal es muy amable comprar es de lo mejor muy recomendado para todo el mundo que viva en estados unidos f
Excellent customer service! The employees were very pleasant and an easy process to purchase my new Camry! I would highly recommend! Thank you! Thank you!
Found the Tacoma that I wanted, and they had a great price on it. Would recommend this dealership to everyone. They were very helpful and very friendly.
This dealership is by far the best dealership we have ever purchased a vehicle from... the reason being because there is no stress and strife just plain being happy!
Great selection in inventory. The saleperson (Chad) was very thorough in explaining the features of the car. An efficient and streamlined purchase transaction from start to delivery.
Good job. I enjoyed everyone that helped me out. Thank you Jon, David and Chase. I really appreciate everything everyone did. Thank you thank you.
Traded in my old Camry for a new Camry. I think everyone involved. The experience was great. I appreciate everyone involved. Thank you thank you. I’m just waiting for my 2nd key
Very good experience thanks so much for this wonderful new system you have to sign papers in and the process was very fast and efficient
Outstanding service straight through from sales though finance. Everyone is professional, knowledgeable and helpful. No big egos!! Lee Woods, Chase the expert , Damond All were great
Great people and had no problems great place to buy a car great price. The whole experience was worth the drive. I would come back to buy again
"Customer states steering wheel trim on back side of the right making popping noise. Check and advise could not verify complaint " New 2020 Highlander Limited 2,424 miles on 12/21/2020 when I showed service writer the noise. Called Toyota Customer Service and informed them. As of 1/13/2021 No response. Fred Beal
This is the fourth Tacoma that I have bought from this place. It is a great dealership! I love coming here and getting my new trucks.
Went in multiple times with the same issue that my truck was pulling to the right. It was under warranty but claimed everything was fine. Didn’t even get 30,000 miles out of my tires because of edge wear. Eric was one of the most rude people I’ve ever dealt with. He said it was because I took left hand turns too fast. Would give 0 stars if I could.
Best service in the area. I’ll be back for my next car. I rcommend it for everyone. No high pressure or hostage tactics. Women are treated well.
Awesome, everyone that I came i. Contact with during this whole process was wonderful with no pressure. They made sure I was completely satisfied before I left
Was worth the trip down here to buy the car. Everyone was super nice and friendly and I am walking away with a new 4Runner
Friendly, professional service and sales! I’ve been coming here for years and always appreciate their honesty, excellent service, and friendly manner. Plus, they have a huge inventory!
I've been a loyal Toyota customer since the eighties. It started back in California when my parents owned a Toyota Crown sedan as our family car and to date I never owned any car except Toyota. I am very particular when it comes to choosing the right dealership to buy and service my Toyotas. Unfortunately there a very few Toyota dealerships out there that truly provide and demonstrate genuine Toyota Customer Service. Last week and this Tuesday, Randy Elisea demonstrated that Toyota Customer Service from the very time I walked in the door to the time I left Toyota ...
It’s my second car I bought at at this dealer north Charlotte Toyota very satisfied perfect with everything they do for the costumers . I recommend it very much so . Angelika
I went in to have my oil changed and have my battery checked because my battery light. Indicator came on I told the assistant service manager to have the mechanic check my alternator because the battery is brand new they did not check the battery they did not check the alternator and as I was leaving from Huntersville to Concord my engine completely cut off right in front of Advance Auto in Concord poor service not listen to the customers and doing what they want to do.
Overall impressed with the people that I dealt with. Were very helpful. Add on to the contract was more expensive than I thought. But dealerships must make a profit.
Very efficient and friendly.luke noticed that my interest rate was really high .He contacted me to try and get me alot lower interest rate and he did !!! Thank you 😊
I brought my truck in on Wednesday. The service rep told me they would have the part in on Thursday. I was informed on Thursday that the part did not come in. Got a call Friday that they ordered the wrong part but it would be in later that day. Got a call Friday afternoon that the problem was not only this part but a rear bearing that would cost over $1200.00 plus the $450 for the sensor. I asked that the original part be put back on and that I would do the work myself. The service rep then asked me “...
We have always been pleased with this dealership, on thing this time is they did not save the car I had been waiting on. Not enough on car we traded, no military discount since not financing.
Was pre approved for a loan through Capital one auto finance and Jon helped me finalize the process and drive away same day in my used 2014 Toyota Corolla
I have inquired a couple of times with vehicles of interest and have been contacted. They want to give you the least amount of money for your trade and will not match other dealers offers. They do not even offer KBB or NADA value. I will not give my car away and carry double negative equity on a new car.
Thanks so much to everyone involved for making me and my wife’s purchase so so so great. Thanks to Mr Brown and Mr Watts. They made it easy and fun
From start to finish everything was so great. Everyone took there time to make me feel at ease with my new purchase. I love my new Corolla
Thanks so much to TONC for making our experience so great. Everyone from start to finish did so good. Thank you to Mike Brown David Watts
Thank you so much everyone, you made my experience so great. Thank you to all involved for helping me. Thank you thank you thank you
Thanks so much to everyone involved in the process. Randy Thompson, Nate Richard, and David Watts. You all did so so so so so awesome
Top notch customer service provided by Connor and service staff. Thank you so much. Great Service Dept. Highly recommend Toyota of North Charlotte service team
Everyone made this process easy and quick and completely painless. Paul was fabulous! I am in love with my new truck! I even named her black Betty.
Very friendly and helpful. Answered all my questions. Price was wonderful and highly recommend. Thank you so much for all your helpful friendly super service.
Thanks to the whole team, I love my new RAV4. From start to finish the process was great. Thanks again to all that was involved
Great place simple and easy process, this is my 2nd truck from them and will not be my last. They had exactly what I was looking for
Thanks to everyone for a great experience. From start to finish was so easy and so great. The whole team here is so so awesome
Cassandra Fernandez was friendly and professional, she was able to work me in without an appointment and get me in and out within an hour
Thanks so so much to everyone involved for a great experience. Im so happy with my new Camry. Everyone from start to finish was fantastic.
Thanks so much to everyone for an awesome experience. Everyone from start to finish was great. I couldnt ask for a better experience. Thank you so much
Thanks so much to everyone involved, especially Mike G who always goes above and beyond for me. Thanks so much to your whole TONC team
We bought a used car there. Everyone was helpful, friendly, and professional. Very happy with the car and the arrangements. We were helped by Randy Miara, David Watts, Auturo, and Anderson.
Thanks so much for all involved in making my experience great, and quick. I’m so happy with my experience with Mike G, Arturo, and David